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Crime
- Commercial Crimes
- Dishonest Misappropriation Of Property
- Cybercrime
- Housebreaking
- Theft In Dwelling
- Motor Vehicle Theft
- Outrage of Modesty
- CDSA and CMA Bill Amendments
- Sexual Crime
- Voyeurism
- Snatch Theft
- Scams
- Theft Of Bicycle and Personal Mobility Devices
- Unlicensed Moneylending
- Crime Prevention Posters
- Scams Bulletin
- Traffic
- Airport Security
- Donation Draw and Lucky Draw
- Online Criminal Harms Act
- Infrastructure Protection
- Security Outcome-Based Contracting
- Crime
- Commercial Crimes
- Dishonest Misappropriation Of Property
- Cybercrime
- Housebreaking
- Theft In Dwelling
- Motor Vehicle Theft
- Outrage of Modesty
- CDSA and CMA Bill Amendments
- Sexual Crime
- Voyeurism
- Snatch Theft
- Scams
- Theft Of Bicycle and Personal Mobility Devices
- Unlicensed Moneylending
- Crime Prevention Posters
- Scams Bulletin
- Traffic
- Traffic Matters
- Road Safety Tips
- Road Safety Campaigns
- Road Safety Challenge
- Airport Security
- Known Consignor Regime
- Regulated Air Cargo Agent Regime
- Donation Draw and Lucky Draw
- Conduct of Lucky Draw and Donation Draw
- Online Criminal Harms Act
- Introduction to OCHA
- Application for Reconsideration
- Appeal to Reviewing Tribunal
- Infrastructure Protection
- Infrastructure Protection Act
- Protected Areas and Protected Places
- Special Developments / Special Infrastructures
- Building Security
- Security Outcome-Based Contracting
- Security Outcome-Based Contracting
Security Outcome-based Contracting
Background
As demand for security services continues to rise, increasing manpower to meet the demand is not tenable given the manpower constraints of an ageing population, and slower workforce growth faced by the security industry. To mitigate this, the industry needs to shift away from employing traditional manpower intensive models to those that integrate technology as well as job and process redesign.
The Security Industry Transformation Map (ITM) recommends four key strategies to enable security agencies to deliver integrated security solutions. One of these strategies is to drive change in the procurement of security services, from headcount-based to outcome-based contracting (OBC). The government has taken the lead on this front and from 1 May 2020, it has been made mandatory for all government agencies to adopt OBC for security services contracts.
Please click here for more information on the Security ITM.
What is Outcome-based Contracting (OBC)?
By integrating technology and re-designing of work-processes, OBCs can:
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| Reduce Reliance of Manpower | Improve Cost-effectiveness of Security Contracting |
Security OBC Feature
Here are some of the key features of security OBC:
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Outcome-based Specifications |
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Outcome-Driven Performance Management |
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Quality-focused Evaluation |
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Longer Contract Durations |
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Reducing Reliance on Manpower through Security Technology
As security agencies shift away from offering traditional labour-intensive models to innovative solutions that integrate technology and process redesign, this will lead to productivity enhancements and improvements in security outcomes.
Security technology that enhances the work of Security Officers and help to improve the security of infrastructure and premises are easily available and constantly evolving.
In preparation for OBC, it would be beneficial for buyers of security services to be aware of the various technologies available in the market, to be able to adopt technologies that best suit their security needs. Buyers of security services may get in touch with the Security Systems Association of Singapore (SSAS) who work together with various security agencies and security technology solution providers to learn more available technologies in the market.
Standards for Security Technologies
In 2019, the Technical Reference 69 – Video Analytics within Video Surveillance Systems document was launched. This document was jointly developed by the Security Association Singapore (SAS) and SSAS with the support of Infocomm Media Development Authority (IMDA) and Enterprise Singapore (ESG), and in consultation with industry stakeholders, such as security agencies, technology vendors and government agencies.
Buyers may refer to this Technical Reference 69 (TR69) when considering video analytics systems. The Security Industry Institute (SII) also conducts the Smart Video Analytics & Applications Course which takes reference from the principles in the TR69.
OBC Success Stories
Please visit the following links appended below for more details:
- A Smarter Way to Procure Security Services (Click Here)
- Covid-19 Speeds Up Tech Adoption in Security Sector (Click here)
- More Than Half of the Government Agencies Have Adopted Outcome-based Security Service Contracts (Click here)
- JTC Partners With Certis in Shift to Outcome-based Security Contract (Click here)
- A Step Up in Security Through Customised Tech-based Tools and Process Redesign (Click here)
Contact
For guidance or assistance in OBC matters, please contact us at MHA_Security_OBC_Helpdesk@mha.gov.sg.
Resources
MHA Guide for Security Outcome-Based Contracts
MHA, in consultation with the labour movement and security associations and agencies, has developed a guide to support service buyers in adopting outcome-based contracts. This guide provides the principles and templates for service buyers to adopt outcome-based contracts at every stage of the tender process.
Please click here for the guide.
Security Outcome-Based Contract Template
This OBC template provides service buyers with sample clauses that they can adapt based on their own security requirements. Please click the link here to download the OBC template.
Security OBC Related Courses
CPS has collaborated with the Security Industry Institute (SII) to develop OBC workshops and seminars. You may visit SII’s website for more information:
- Outcome-based Contract Workshop (Click here)
- Develop Outcome-based Security Contract (Click here)
- Smart Video Analytics & Applications Course (Click here)
List of Security Agencies Ready to Provide OBC Services
Please visit the website below to access the list of security agencies that are ready to provide OBC services:
- Security Tripartite Alliance For Responsible Outcome Based Contracting (STAR) (Click here)
Grants for Technology Adoption
Please visit the following websites for more details of the available grants for technology adoption:
- Advanced Digital Solutions (ADS) (Click here)
Security agencies preparing themselves for OBC, technology adoption and job redesign can refer to the following:
- Productivity Solutions Grant (PSG) (Click here)
- Enterprise Development Grant (EDG) (Click here)
- Security Productivity Initiative (SPI) (Click here)
OBC Resource Kit for Private Residences
Please click this link here to access a resource kit on outcome-based contracting for private residences.