SMS 70999 is only available to registered DHS members with National Council of Social Service (NCSS) via their Voluntary Welfare Organization (VWOs).
Once an SMS is received from a registered user, Police operators would confirm if practicable, the nature of the incident or request for help with the user via SMS, before dispatching officers to the scene. If the incident requires fire or ambulance related services, Singapore Civil Defence Force would also be alerted.
Registered DHS members would also be able to use an unregistered mobile number for this service by including their NRIC number in their message.
This service is provided at no cost to the users. However, normal SMS rates will apply when messages are sent by the users.
To prevent abuse of the system, all unregistered text messages will be filtered out and an auto-generated message will be sent to the unregistered sender to inform him/her that this service is only for registered DHS members.
Sender may take the either of the following steps if they require police assistance or services:
- Call 999
- SMS 71999
- Report their case electronically via Police e-Service
- Report their case at the nearest Neighbourhood Police Post or Neighbourhood Police Centre