The Riders-On-Watch (ROW) scheme was launched on 2 July 2019. It is part of Public Transport Security Command’s Community Engagement Programme (CEP). ROW volunteers act as additional ‘eyes and ears’ for the Police during their commute on public transport nodes by keeping watch for suspicious persons or activities and provide valuable information to the Police when needed. These volunteers receive the latest crime trends and security issues affecting the public transport system via SMS and share such crime and security information to their family members, friends and neighbours, creating a more informed community.
Why wait? Sign-up now to be a ROW volunteer. Encourage your friends and family members, especially if they use the public transport as the primary mode of transportation, to join us as a ROW volunteer. Click here and do your part to keep the Public Transport Network safe and secure!
FAQs on Riders-On-Watch scheme
Q: What is ‘Riders On Watch’ (ROW) scheme all about?
A: ‘Riders On Watch’ (ROW) scheme is part of TransCom’s Community Engagement Programme, where the Police taps on ROW volunteers to act as eyes and ears of the Police during their daily routine when they commute on public transport (i.e. Bus, MRT trains, LRT trains, Bus Interchanges and MRT train stations).
Q: How can I get the EZ-Link card?
A: The EZ-Link cards are on a first-come-first-serve basis for successful applicants. You are only entitled to one EZ-Link card regardless of many applications made. This EZ-Link card is exclusive to TransCom and can only be acquired from signing up with us as ‘Riders On Watch’ (ROW) volunteer with our officers when you see them at Singapore MRT Stations & Bus Interchanges.
Q: Can you mail the Ezlink card to my house?
A: No. These cards may be lost during the mailing process and we won’t be able to make a replacement for you.
Q: Since I am already a volunteer with TransCom, can I show this EZLink card to TransCom officers so that I will not be check by them?
A: No. This card is only a token of appreciation for joining us. It does not have the function to validate one’s identity.
Q: Can I get more than one EZ-Link card?
A: Each person will only be entitled to one EZ-Link card regardless of many applications made.
Q: Is there any value stored inside the EZ-Link card?
A: There is no monetary value stored inside the EZ-Link card. However, it is an exclusively designed EZ-Link card and there are only limited pieces available.
Q: How do I sign up as a ‘Riders On Watch’ (ROW) volunteer?
A: You may register your interest with us when you spot our TransCom officers who will be around Singapore MRT train stations or Bus interchanges engaging and giving out postcards. Alternatively, you can also scan this QR code in the postcard to register your interest with us.
Q: Is there an age limit to signing up as a ‘Riders On Watch’ (ROW) volunteer?
A: We welcome any riders travelling in public transport network to join us in this scheme.
Q: What do I need to know as a Riders On Watch (ROW) volunteer?
A: Click here to find out more.
Q: Why should I join this programme?
A: You will be part of a community that will help Singapore fight crime and prevent terrorism.
Q: What is expected of me when I sign up as a member of the Riders on Watch?
A: Crime Alert Information in the form of Short Message Sent (SMS) or Whatsapp Broadcast [akin to a Multimedia Message Sent (MMS)] will be shared with you. With this information, you can play a vital role in looking out for suspicious persons/activities/items and provide valuable information to the Police.
Q: What should I do when I spot suspicious persons/activities/items fitting the descriptions given in the crime alert information?
A: You should approach the MRT station staff or call 999 immediately. Do not engage the suspicious persons or handle the items.
Q: Is there a fixed working hours for this programme?
A: Members of this programme can assist the Police anywhere and everywhere at any time whenever they are in the public transport system. Thus, there will not be any fixed working hours.
Q: Is there a minimum term to serve as a member of the ‘Riders on Watch’ (ROW) scheme?
A: There is no requirement to fulfil any minimum term of service for this scheme.
Q: If I want to withdraw from ‘Riders On Watch’ (ROW) scheme, how should I go about doing it?
A: You can contact TransCom’s Community Engagement Officers at 68485047/68485091 or email us at firstname.lastname@example.org/Chuan_Shing_Chow@spf.gov.sg/Joseph_YF_Chen@spf.gov.sg
Q: Do I have to attend any trainings or classes to be a volunteer of ‘Riders On Watch’ (ROW) scheme?
A: You do not need to attend any trainings or classes. E-learning package about ‘Riders On Watch’ (ROW) scheme can be found on the AskJamie function from the Singapore Police Force Internet.
Q: Will volunteers of ‘Riders On Watch’ (ROW) scheme be armed?
A: Riders On Watch (ROW) volunteers will not be armed. Volunteers are encouraged to contact the relevant authorities when they see or hear anything suspicious.