The Police would like to alert the public to a new variant of scam targeting bank customers.
The victims would receive an SMS message, claiming that either their ATM card had been blocked or deactivated, or their bank account had been locked. The message also informs the victims to call a specified number to reactivate their ATM card or bank account. During the telephone conversation, the scammers would claim to be staff of the bank, and ask for the victims’ personal particulars, internet banking details and One-Time Password (OTP). The victims subsequently discovered that unauthorised transactions were made from their bank accounts.
The Police have received 12 reports of this new variant of scam targeting bank customers since November 2019, with total losses amounting to at least $65,000.
Members of the public are advised to adopt the following crime prevention measures:
- Beware of unsolicited messages or calls from persons impersonating as staff from banks. Scammers may use Caller ID spoofing technology to mask their actual phone number and display the bank’s number.
- Do not disclose your internet banking details such as account username, Personal Identification Number (PIN) or One-Time Password (OTP) to anyone through phone, email or SMS.
- Do not respond to digital token authentication requests via phone calls if you did not initiate any internet banking transaction. Do not authorise any suspicious authentication request.
- If you receive a suspicious call purportedly from your bank, hang up and call the hotline published on the bank’s website to verify the authenticity of the request. Do not call the number provided by the caller.
If you wish to provide any information related to such scams, please call the Police hotline at 1800-255-0000, or submit it online at www.police.gov.sg/iwitness. If you require urgent Police assistance, please dial ‘999’.
To seek scam-related advice, you may call the anti-scam helpline at 1800-722-6688 or go to www.scamalert.sg . Join the ‘Let’s Fight Scams’ campaign atwww.scamalert.sg/fight by signing up as an advocate to receive up-to-date messages and share them with your family and friends. Together, we can help stop scams and prevent our loved ones from becoming the next victim of scam.
SINGAPORE POLICE FORCE
25 November 2019 @ 7:29 PM