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Dear Customers,

With effect from 23 April 2020, the Police Licensing & Regulatory Department will restrict over-the-counter services at the Police Cantonment Complex, 391 New Bridge Road, to attend only to services with pre-approved appointments. This move supports the Multi-Ministry Taskforce’s implementation of elevated safe distancing measures.

2 To make an appointment, please use the following link or QR code:  www.picktime.com/policelicensing

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3 We will attend to cases of persons who turn up without an appointment on a case-by-case basis, only if they have valid reasons, such as to make payment for services that cannot be done online. For collection of controlled item(s), please pay the license fee for the item(s) (if any) online, and email us at SPF_Licensing_Feedback@spf.gov.sg to arrange for collection.

4 Please use our online services on www.police.gov.sg/licence or email us at SPF_Licensing_Feedback@spf.gov.sg. Members of the public are advised to stay home and avoid going out. Please wear a mask when outside your homes, in accordance with the prevailing circuit breaker measures.

5 We seek your understanding for the change and apologise for any inconvenience caused. 

6 Thank you. 


Overview of Security Agencies Grading Exercise

The Security Agencies Grading Exercise (SAGE) is a mandatory assessment conducted annually by the Police Licensing and Regulatory Department (PLRD) since 2009. SAGE aims to differentiate Security Agencies (SAs) according to their investment in training and technology, implementation of systematic processes, and adoption of good employment practices.


Important Notice

You can refer to the following document for important information on Security Agencies Grading Exercise:

You can refer to the following document for the list of Security Agencies with grading results:


Security Agencies Grading Exercise 2019 - Notification Letter and Checklists

Security Agencies Grading Exercise 2019 - Administrative Instructions for Submission of Representation

Presentation Slides for Security Agencies Grading Exercise (SAGE) 2019 Outreach Session on 6 December 2019 (newly added)

Presentation Slides for PLRD's Dialogue with SAS and ACSA on Security Agencies Grading Exercise 2019's Criteria on 8 May 2019

Presentation Slides for Security Agencies Grading Exercise 2019 Industry Consultation on Assessment Criteria Session 1 on 31 January 2019

Number of Security Officers who had attended RTT as of 31 August 2019


Changes to Security Agencies Grading Exercise in 2020 and beyond (newly added)

Security Agencies Grading Exercise 2020 Finalised Assessment Checklist

Security Agencies Grading Exercise 2020 Finalised Assessment Checklist 

Security Agencies Grading Exercise 2020 Consultation Session

Industry Consultation Session 2 on 2 September 2019 - Presentation Slides, Revised Draft Security Agencies Grading Exercise 2020 Assessment Checklists and Draft Criterion 3.1.1 Submission Template

Industry Consultation Session 1 on 29 July 2019 - Presentation Slides and Draft Security Agencies Grading Exercise 2020 Assessment Checklists



Presentation Slides for Security Agencies Grading Exercise (SAGE) 2018 Review Session on 3 December 2018



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