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Police Advisory On Re-Emergence Of Scams Targeting Bank Customers With Spoofed Short Message Service (SMS)

The Police would like to alert the public on the re-emergence of scams targeting bank customers, where scammers had spoofed SMSes and tricked victims into thinking that the messages sent by the scammers were from the bank.  The number of such cases went up by more than twenty-fold to 898 in the first half of 2020, from 34 in the same period in 2019. Correspondingly, the total amount cheated increased to S$3.6 million in the first half of 2020, from S$93,000 in the same period in 2019.

Victims would receive a message allegedly from the bank, informing them that their bank accounts had been “blocked” by local law enforcement agencies due to security issues. The message would also contain a link which leads to a phishing website.  As the scammers had spoofed the banks SMS accounts, the scammers’ message might appear in the same SMS conversation thread as a bona fide bank’s messages.

When victims click on the link, they would be led to a phishing website that resembles the official website of a bank, requesting for their personal particulars, Internet banking details and One-Time Passwords (OTPs).  After providing the details, the victims subsequently discovered that unauthorised transactions were made from their bank accounts.

Members of the public are advised to adopt the following measures to prevent their bank accounts from being compromised:

  1. Do not click on URL links provided in unsolicited text messages;

  2. Always verify the authenticity of the information with the official website or sources;

  3. Never disclose your personal or Internet banking details and OTP to anyone; and

  4. Report any fraudulent credit/debit card charges to your bank and cancel your card immediately.

If you wish to provide any information related to such scams, please call the Police hotline at 1800-255-0000, or submit it online at www.police.gov.sg/iwitness. If you require urgent Police assistance, please dial ‘999’.

To seek scam-related advice, you may call the anti-scam helpline at 1800-722-6688 or go to www.scamalert.sg. Join the ‘Spot the Signs, Stop the Crime’ campaign at www.scamalert.sg/fight by signing up as an advocate to receive up-to-date messages and share them with your family and friends.  Together, we can help stop scams and prevent our loved ones from becoming the next victims.

 

Annex A

 

Image of SMS conversation with Phishing Link

20201109policeadvisoryonreemergenceofscamstargetingbankcustmrswspoofedshortmsgsrvsms1

Image 1: Screenshot of Phishing message directing victims to fraudulent website

 


PUBLIC AFFAIRS DEPARTMENT
SINGAPORE POLICE FORCE
09 November 2020 @ 6:40 PM
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