Cases Under Public Agencies

The Singapore Police Force is committed to provide a high standard of service to the Public. However, our officers often receive requests that does not fall directly under our purview. To ensure that Police assistance could be rendered to emergency matters relating to safety and security, member of the public are advised to contact the relevant government departments or agencies that are directly responsible to handle your request. 

For local or neighbourhood issues pertaining to the cleanliness and maintenance of estates, trees and greenery, animals and pests nuisance, and maintenance of local infrastructure, you may wish to submit your feedback via the OneService App or OneService Portal ( Your feedback would be routed to the correct agency or Town Council for follow up.  

 Use the OneService App to give feedback on issues to improve your living environment!


Please refer to the table below to find out some of the common functions handled by other Public agencies:

Agri-Food & Veterinary Authority (AVA)

The Agri-Food & Veterinary Authority (AVA) is responsible for ensuring a resilient supply of safe food, safeguarding the health and welfare of animals and plants, and facilitating agri-trade. AVA is also the first responder for all animal-related feedback, including injured animals and wild animal sightings. It works with the community to ensure the welfare of animals and pets living in our estates.

Building and Construction Authority (BCA)

The Building and Construction Authority (BCA) champions the development of a built environment which refers to the buildings, structures and infrastructure that serve as a setting for community activities.

BCA also monitors illegal advertising on private properties, and provides the public with information on infrastructure-related matters and wheel-clamping penalties.

Community Mediation Centre (CMC)

Community Mediation Centre were set up by the Ministry of Law to resolve social and relational conflicts amicably through mediation. Mediation is a flexible and informal process to isolate disputed issues, develop options and explore alternatives so as to ultimately reach a consensual settlement. If you have a dispute with your family, friends or neighbours and a crime was not committed, you should contact CMCs directly for assistance.

Housing and Development Board (HDB)

​The Housing and Development Board (HDB) is Singapore’s public housing authority. It plans, reviews and upgrades housing estates, rolls out public housing policies and schemes, and builds communities within towns to promote interaction among residents.

HDB oversees facility management and infrastructure-related requests within HDB estates and manages animal and pet-related issues in these areas. Sub-letting, illegal parking and noise issues within HDB flats and estates also come under its purview.

Land Transport Authority (LTA)

The Land Transport Authority (LTA) is responsible for planning, operating and maintaining Singapore’s land transport infrastructure and systems.

LTA also manages, maintains and upgrades road infrastructure such as streetlights and footpaths and other related facilities to ensure they are operational at all times.

National Environment Agency (NEA)

The National Environment Agency (NEA) is the leading public organisation responsible for improving and sustaining a clean and green environment in Singapore.

NEA oversees cleanliness and pest management in public spaces, and conducts inspection and enforcement against mosquito breeding. NEA is also empowered to take action against illegal hawkers and smokers at prohibited areas.

National Parks Board (NParks)

The National Parks Board (NParks) is responsible for providing and enhancing the greenery of our City in a Garden. Beyond building green infrastructure, it actively engages the community to enhance the quality of our living environment. NParks manages over 300 parks and four nature reserves.

As the central agency for the maintenance of public greenery, NParks also maintains parks and roadside greenery along expressways and major roads.

People’s Association (PA)

The People’s Association (PA) promotes racial harmony and social cohesion in Singapore.

PA has One Connect which helps private estate dwellers with matters relating to estate maintenance such as cleanliness or parking congestion. (Town Councils manage only public housing estates.)


As our national water agency, PUB is responsible for the collection, production, distribution and reclamation of water in Singapore.

PUB oversees water-related infrastructure located in public areas of HDB estates as well as drains and canals. It also checks for water quality in public spaces (except at swimming pools and water features) and maintains water hydrants on State land.

Singapore Land Authority (SLA)

The Singapore Land Authority (SLA) is a statutory board tasked with optimising land resources for the economic and social development of Singapore.

SLA handles maintenance issues on State land and State properties, and provides geospatial information online for Government, entrepreneurial and public users to establish land ownership.

Urban Redevelopment Authority (URA)

The Urban Redevelopment Authority (URA) is Singapore’s land use planning and conservation authority. It oversees planning and development to create a vibrant and sustainable Singapore in collaboration with the community and various government agencies.

URA also maintains its carparks and street-side car parking spaces in commercial areas. It can take enforcement action against illegal parking in URA carparks and the unauthorised use of private property.

Town Councils

Town Councils are primarily responsible for the general management of the public housing estates. They are regulated by the Ministry of National Development and led by elected representatives. Residents are also empowered to play a decision-making role in developing the character and identity of their own estates.

Town Councils maintain, manage and improve the common property of public housing estates and the commercial property within these estates. They include corridors, void decks, lifts, water tanks, public lighting and other open spaces. Some examples of their functions include ensuring the general cleanliness of the estate, providing bulky disposal services, installing facilities such as covered linkways as well as regulating the use of common spaces through permits.

Last Updated on 21 May 2018