The Anti-Scam Centre (ASC) of the Singapore Police Force, in collaboration with DBS Bank, UOB, OCBC, SCB and HSBC, has strengthened its fight against scams through enhanced technological solutions. Through the implementation of Robotic Process Automation (RPA) technology, more than 800 scam attempts have been successfully disrupted. The scams include government official impersonation scams, job scams, investment scams, fake friend call scams, and e-commerce scams. This innovative technological approach has enabled swift information sharing between the ASC and banks, facilitating prompt victim identification and intervention to prevent financial losses.
Between 1 May 2025 and 30 June 2025, ASC officers and participating banks sent over 4,600 SMS alerts to more than 3,600 bank customers identified as potential scam victims. Through these timely interventions, approximately $36 million in potential losses was prevented, funds that would otherwise have been transferred to scammers had the victims remained involved in the scams.
The Police urge members of the public to “ACT” against scams. The ACT acronym outlines how members of the public can Add security features, Check for signs, and Tell the authorities and other about scams.
- ADD – Add security features such as the ScamShield application and two-factor authentication for personal accounts, such as banks, social media, and Singpass accounts. Transaction limits for internet banking, including PayNow, could also be set up to limit the amount of funds that can be lost in the event of a scam.
- CHECK – Check for potential signs of a scam by asking questions, fact-checking requests for personal information and money transfers, and verifying the legitimacy of online listings and reviews. Take the time to pause and check. If it is too good to be true, it is probably untrue, and a scam.
- TELL – Tell the authorities and others about scam encounters by reporting to the bank, ScamShield, or by filing a Police report. Tell others about ongoing scams and preventive steps they can take. Report the fraudulent pages and/or monikers to the respective platforms.
For more information on scams, members of the public can visit www.scamshield.gov.sg or call the ScamShield Helpline at 1799. Anyone with information on such scams may call the Police Hotline at 1800-255-0000 or submit information online at www.police.gov.sg/iwitness. All information will be kept strictly confidential.
Anti-Scam Centre officer and a DBS bank staff
SINGAPORE POLICE FORCE
08 July 2025 @ 4:30 PM