SPF | Codes of Practice

The Singapore Police Force is conducting a public perception survey between 18 September 2026 and 18 December 2026.

Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For details, visit ScamShield Website.

⚠️ Important Notice: Please be informed that eServices using Singpass and Corppass login may be intermittently unavailable on 3 November 2026, from 6:00 PM to 11:00 PM (SGT) due to scheduled maintenance. We apologise for any inconvenience caused and appreciate your understanding.

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Codes of Practice

Content Overview

Codes of Practice for Scams and Malicious Cyber Activity Offence Group

The code of practice for countering online scams and malicious cyber activities and its corresponding designated online services are:

Code of Practice for Online Messaging and Conferencing Services (2026) [PDF/203KB]
- Designated Online Services:
  1. Whatsapp
  2. Telegram
  3. WeChat
  4. Apple iMessage
  5. Apple FaceTime
  6. Google Message
  7. Google Meet
Code of Practice for E-Commerce Services (2026) [PDF/193KB]
- Designated Online Services:
  1. Carousell
  2. Facebook Marketplace
  3. Facebook Business Pages
Code of Practice for Social Media Services (2026) [PDF/191KB]
- Designated Online Services:
  1. Facebook
  2. Instagram
  3. TikTok

Archive

Code of Practice for Online Communication Services (2024) [PDF/158KB] - Replaced by Code of Practice for Social Media Services (2026)
Code of Practice for E-Commerce Services (2024) [PDF/159KB] - Replaced by Code of Practice for E-Commerce Services (2026)

Appeal to Minister

Designated online service providers may appeal to the Minister for Home Affairs against a decision to designate an online service, a decision to apply a Code of Practice to them, a requirement in a Code of Practice or a requirement in an Implementation Directive.

Appeal to Minister