Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. For details, visit ScamShield Website.
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Codes of Practice

Content Overview

Codes of Practice for Scams and Malicious Cyber Activity Offence Group

The code of practice for countering online scams and malicious cyber activities and its corresponding designated online services are:

  1. Code of Practice for Online Communication Services
    • Designated Online Services:

      1. Facebook
      2. Instagram
      3. Telegram
      4. WeChat
      5. WhatsApp

  2. Code of Practice for E-Commerce Services
    • Designated Online Services:

      1. Carousell
      2. Facebook Marketplace
      3. Facebook Advertisements 
      4. Facebook Business Pages

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Appeal to Minister

Designated online service providers may appeal to the Minister for Home Affairs against a decision to designate an online service, a decision to apply a Code of Practice to them, a requirement in a Code of Practice or a requirement in an Implementation Directive.

Appeal to Minister

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