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From 2 November 2026, the Singapore Police Force (SPF) will become the first Singapore Government agency to launch the use of a single caller ID for outgoing calls.

This initiative is part of a broader Whole-of-Government effort to help members of the public identify legitimate Government communications, developed jointly by the SPF, Open Government Products (OGP), the Ministry of Digital Development and Information (MDDI) and the Infocomm Media Development Authority (IMDA).

This move is especially crucial for the SPF, which remains the most frequently impersonated government agency. Between January and September 2026, at least 1,310 cases involving impersonation of Police officers were reported, with total losses amounting to at least $53.3 million.

The new caller ID builds on existing anti-scam measures, including the standardised “gov.sg” SMS Sender ID and the 24/7 ScamShield Helpline (1799). Previously, outgoing calls from Government agencies come from various officials’ office landlines and mobile numbers, making it harder for the public to differentiate legitimate calls from potential scams.

Recognising Official Police Calls

Under this new initiative, all outgoing calls from the SPF will be made from the single caller ID “6000 0999”. Following each call, members of the public will also receive an SMS from the official “gov.sg” SMS sender ID with information on how to contact the SPF for further assistance. Members of the public can contact the SPF via the SPF Feedback Portal or through the SPF Feedback Hotline at 1800-358-0000.

The “6000 0999” caller ID will strictly be used for outgoing phone calls and will not be used to contact the public via messaging platforms such as WhatsApp or Telegram.

Moving forward, the Government intends to progressively introduce measures to make outgoing calls from other Government agencies more recognisable and verifiable. Mr Tay Paul Hong, Lead Product Manager at OGP, explained: “This launch with the SPF will help us test the solution in practice and inform how similar approaches could be applied more broadly in future.”

Staying Vigilant Against Scams

While the single caller ID makes it easier to recognise calls from the Police, members of the public are reminded to remain vigilant against scam calls.

Members of the public should not assume a caller is a Government official simply because the caller can cite personal details such as the recipient's name or NRIC number. It’s important to always verify the caller’s identity directly with the Government agency or organisation concerned through its official channels. 

Deputy Assistant Commissioner of Police (DAC) Rudy Dzulkarnaen, Deputy Director of the Service Delivery Department, said: “Despite all these initiatives, we encourage members of the public to remain vigilant when receiving unexpected calls claiming to be from the government, such as Police.”

Police Scam Advisory

Government officials will never do the following over a phone call:

a) Ask you to transfer or hand over valuables such as money, luxury watches, gold or cryptocurrency;

b) Ask you to disclose banking log-in credentials;

c) Ask you to install mobile applications from unofficial app stores; or

d) Transfer your call to Police.

For more information on scams, members of the public can visit www.scamshield.gov.sg or call the 24/7 ScamShield Helpline at 1799 to check.