Investigation-Related Enquiries
If you are involved in a traffic-related investigation and wish to make enquiries, you may contact the Investigation Branch Call Centre at 6547 6391.
The operating hours for the centre are:
- Mondays to Fridays: 9am to 5.30pm
- Weekends and Public Holidays: Closed
Appeal Against Traffic Offence
If you wish to appeal against an outstanding traffic offence, you may do so by visiting our e-Services for ‘Traffic e-Appeals’.
Do note that
- Appeals will only be considered on grounds of extenuating circumstances (e.g. medical emergencies) and with supporting documentary proof;
- Repeated appeals without fresh evidence will not be considered; and
- Providing false information in the appeal is an offence.
Certified True Copies of Reports / Documents / Outcome of Investigation
If you wish to obtain a copy of the reports / documents / outcome of investigation, you may do so by visiting our e-Services for 'Certified True Copy of Police Document'. Please refer to the table below for more information:
| Group | Log In with | Requirements | Additional Requirements | Fee | Methods of Payment |
| Individual applicants | SingPass |
| $16 | Visa / MasterCard / i-Banking | |
| Foreign applicants not eligible for SingPass | Transaction Reference Number | You may also apply in person or through a proxy with a Letter of Authorisation (original copy or photocopy with signature of applicant) at Traffic Police |
| ||
| Corporate Applicants (such as law firms or insurance companies) | CorpPass | Company Particulars (such as registered name, address) | Visa / MasterCard / i-Banking | ||
| Foreign Corporate Applicants | - |
| CashCard or Autopass Card |
Upon successful payment of document fee, you should receive all the approved documents by post within 10 working days.