Landing page banner

The Singapore Police Force (SPF) and Infocomm Media Development Authority (IMDA) would like to alert members of the public to be vigilant against unsolicited calls from scammers impersonating as officers from IMDA, SPF and the Attorney-General’s Chambers (AGC).

In this type of scam, the victims receive unsolicited calls from scammers claiming to be from IMDA. The victims would be informed that their personal information, such as their name and mobile number, had been used for criminal activities, and they are required to report to IMDA’s office to assist with investigations.

In some cases, the victims receive video calls via messaging platforms (e.g., WhatsApp etc), from a second scammer in a police uniform who would identify himself as an “officer” and a third scammer who would identify himself as a “DPP” or Deputy Public Prosecutor. These victims were instructed to provide their personal information (e.g., NRIC), and to perform monetary transactions for “audit” purposes, such as transferring money to bank accounts (“safety accounts”) supposedly designated by the government. In other cases, victims are asked to complete a survey that involves the disclosure of their personal information, or are told that their mobile lines will be suspended or blocked. The victims typically only realise that they have been cheated when the scammers became uncontactable, or when they subsequently verify the situation with IMDA through official channels.

If you receive a call/email from someone claiming to be from the IMDA, do not provide any personal details or effect any transfer of monies. Do verify the call by checking with the 24/7 ScamShield Helpline at 1799. 

We would like to inform members of the public that government officials will never do the following over a phone call:

1. Ask you to transfer money; 
   
   
2. Ask you to disclose bank log-in details; 
   
   
3. Ask you to install mobile apps from unofficial app stores; and 
   
   
4. Transfer your call to the Police

We would also like to remind members of the public not to transfer money or disclose your personal details to unknown persons. Members of the public are also encouraged to adopt the following precautionary measures:

1. ADD – ScamShield app to block and filter SMSes. Set up security features (e.g. set up transaction limits for internet banking transactions/credit/debit card transactions, enable 2FA, Multifactor Authentication for e-wallets, use the Money Lock feature of your bank to “lock up” a portion of your money so that it cannot be transferred out digitally by anyone, further protecting your savings from scams). 
   
   
2. CHECK – scam signs with official sources such as the ScamShield App. Call and check with the 24/7 ScamShield Helpline at 1799. 
   
   
3. TELL – authorities, family, and friends if or when you encounter scams. If you suspect that you have fallen victim to a scam, call your bank immediately to report and block any fraudulent transactions as well as make a police report.

For more information on scams, members of the public can visit www.scamshield.gov.sg. Fighting scams is a community effort. Together, we can ACT Against Scams to safeguard our community!