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INTRODUCTION
Police Operations Command Centre (POCC) is the nerve centre of the Singapore Police Force operations. This is where all ‘999’ calls from members of public are received and frontline police officers are despatched to attend to incidents. In addition, crime related information submitted through text-based (i.e. SMS ‘71999’ and ‘70999’) and on-line platforms (i.e. Police i-Witness and SGSecure mobile application) are received and attended to at POCC.
ROLES/FUNCTIONS
When an incident is reported, POCC proactively seeks out more information from various sources such as calls from members of public, Police cameras and social media platforms to make sense of the situation. These information will be provided swiftly to the frontline responders to aid in incident management. POCC coordinates island-wide responses to all incidents across Singapore, including activating additional/specialised forces to support the frontline officers in managing incidents.