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The Anti-Scam Centre (ASC) of the Singapore Police Force partnered five banks to thwart over 4,100 scam attempts in a two-month operation. Between 1 July 2025 and 31 August 2025, ASC, in partnership with DBS Bank, GXS Bank, OCBC Bank, Standard Chartered Bank and UOB Bank, tapped on Robotic Process Automation (RPA) to identify victims of e-commerce scams, government official impersonation scams, investment scams, job scams and love scams. This facilitated rapid information exchange between the ASC and banks, enabling swift victim identification and prevention of financial losses.

During the operation, ASC and the participating banks sent over 4,700 messages, notifying more than 4,100 bank customers identified as potential scam victims. The timely intervention averted over $54.6 million of potential losses which might have otherwise been lost to scammers.

The Police urge members of the public to “ACT” against scams. The ACT acronym outlines how members of the public can Add security features, Check for signs, and Tell the authorities and other about scams.

1. ADD – Add security features such as the ScamShield application and two-factor authentication for personal accounts, such as banks, social media, and Singpass accounts. Transaction limits for internet banking, including PayNow, could also be set up to limit the amount of funds that can be lost in the event of a scam. 
   
   
2. CHECK – Check for potential signs of a scam by asking questions, fact-checking requests for personal information and money transfers, and verifying the legitimacy of online listings and reviews. Take the time to pause and check. If it is too good to be true, it is probably untrue, and a scam.
   
   
3. TELL – Tell the authorities and others about scam encounters by reporting to the bank, ScamShield, or by filing a Police report. Tell others about ongoing scams and preventive steps they can take. Report the fraudulent pages and/or monikers to the respective platforms.

For more information on scams, members of the public can visit www.scamshield.gov.sg or call the ScamShield Helpline at 1799. Anyone with information on such scams may call the Police Hotline at 1800-255-0000 or submit information online at www.police.gov.sg/iwitness. All information will be kept strictly confidential.

Anti-Scam Centre officer interacting with a UOB Bank staff