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Dear Customers,

1 With effect from 23 April 2020, the Police Licensing & Regulatory Department will restrict over-the-counter services at the Police Cantonment Complex, 391 New Bridge Road, to attend only to services with pre-approved appointments. This move supports the Multi-Ministry Taskforce’s implementation of elevated safe distancing measures.

2 To make an appointment, please use the following link or QR code:  www.picktime.com/policelicensing

3 We will attend to cases of persons who turn up without an appointment on a case-by-case basis, only if they have valid reasons, such as to make payment for services that cannot be done online. For collection of controlled item(s), please pay the license fee for the item(s) (if any) online, and email us at SPF_Licensing_Feedback@spf.gov.sg to arrange for collection.

4 Please use our online services on www.police.gov.sg/licence or email us at SPF_Licensing_Feedback@spf.gov.sg. Members of the public are advised to stay home and avoid going out. Please wear a mask when outside your homes, in accordance with the prevailing circuit breaker measures.

5 We seek your understanding for the change and apologise for any inconvenience caused. 

6 Thank you. 


A Massage Establishment licence is required if you intend to carry on the business of providing massageservices in an establishment.

 

A Massage Establishment licence is not required if you are providing any of the following without any massage service or treatment:

  • Manicure
  • Pedicure
  • Light treatment
  • Electric treatment
  • Vapour treatment
  • Baths

 

You can find more details on the exemption here.

 

1Under Section 2(1) of the Massage Establishments Act, “massage” is defined as “the act of rubbing, kneading or manipulating the human body or any part of it, by any person (whether or not using any hand-held equipment), for the purpose of relaxing muscle tension, stimulating circulation, increasing suppleness or otherwise”.


The information on this page is a guide to apply for a new Massage Establishment licence.

Sunk investments are not grounds for a licence to be granted. You must ensure that approval for the relevant land use and a valid Massage Establishment licence had been obtained before making any financial commitment or entering into any contractual agreement.


To be eligible for a Massage Establishment licence, you must meet the following criteria: 

  1. Be a fit and proper person e.g. free from criminal records
  2. Be a responsible officer as defined in section 2(1) of Massage Establishments Act 2017*
  3. At least 21 years of age at time of application
  4. Possess a valid and relevant work pass if you are a foreigner

 

Applications on behalf of an organisation will require a co-licensee who is a responsible officer from the organisation and able to meet the fit and proper criteria.

 

*Responsible officer means:

(a) a partner of the partnership;

(b) a member of the governing body of the unincorporated association; and

(c) any director of the company or officer holding a similar managerial or an executive position in the body corporate.


The revised ME licence fees with effect from 1 April 2020 are reflected in the table below:

 

 

Type of Application/Licence

Revised Fee

1

1-year Massage Establishment Licence

$290 for 1 year

2

2-year Massage Establishment Licence

$440 for 2 years

3

3-year Massage Establishment Licence

$590 for 3 years

 

Licence Type

Category 1 (Provisional)*

Category 1

Category 2 (Provisional)*

Category 2

Places to operate

HDB shop houses, shopping centres and hotels

 

HDB shop houses, shopping centres and hotels

Areas away from residential areas, schools, and places of worship.

Nationality of employees

Singapore citizens, permanent residents and Malaysians with valid work passes only

Singapore citizens, permanent residents and any foreign nationality with valid work passes

 

Singapore citizens, permanent residents and Malaysians with valid work passes only

Minimum establishment floor area

At least 100m2

At least 100m2

At least 50m2

CaseTrust certification

Letter of Acceptance

Accreditation

Not required

 

* You must apply for Category 1 (Provisional) or Category 2 (Provisional) licence first before you can apply for a new Category 1 or Category 2 massage establishment.  



  1. Letter of Acceptance from CaseTrust
  2. Coloured photographs showing the following:
    • full front view of staff uniform (with sleeves for top and pants for bottom)
    • side view of the staff uniform (with sleeves for top and pants for bottom)
    • rear view of the staff uniform (with sleeves for top and pants for bottom)
    • company or establishment name or company nametag on staff uniform
    • a close-up shot of the company nametag (if nametag is used)
  3. Layout plan of the establishment drawn to scale, stating the total floor area in Square Metres
  4. URA planning permission for proposed use of premises to be used as ‘Massage Establishment’ / HDB approval letter (whichever is applicable)
  5. ACRA Business Profile

Existence of Massage Establishments in the vicinity of a proposed location is not an indication that your application would be automatically approved as other factors such as the law and order situation of the location will be taken into consideration when assessing the application.


A reminder letter will be sent to you two months before the expiry of your current licences.

If you are interested to continue to operate a Massage Establishment, you should submit your application for a new licence using the RRN No. stated in the reminder notification at least one month before the expiry of the current licence. 

Supporting documents, such as CaseTrust Accreditation and URA/HDB Planning Approval, are to be submitted online together with the application. 

Submission via email or fax will not be accepted. 


About 21 working days from the receipt of the application and the necessary supporting documents, if required.

Applications submitted without all relevant supporting documents will be rejected IMMEDIATELY.

You will be notified of the outcome via email and post. Alternatively, you can login to GoBusiness Licensing to view your application status.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your SingPass or CorpPass.

The process may take around 15-20 minutes to complete.

APPLY


The information on this page is a guide to amend information in existing Massage Establishment licence.


You can amend the following information of your existing Massage Establishment licence:

  1. Layout of establishment
  2. Uniform design
  3. Employee’s status and particulars
  4. Name of establishment

You are required to obtain the following documents before amending your existing Massage Establishment licence. 

Information to be Amended

Documents required

Fees

Layout of establishment

 

  • Copy of existing layout
  • Copy of new layout showing the changes

 

$22.00 per application

Uniform design

 

  • Photos showing front and back of the new uniform with name tag

 

Employee’s status and particulars

 

  • Copy of the work pass, in-principle approval or long term visit pass issued by MOM
  • Qualifications of masseur

 

No fee is required

Name of establishment

 

  • No documents required


About 21 working days from the receipt of the submission and necessary supporting documents, if required. Any incomplete or incorrect submission will be rejected. 

You will be notified of the outcome via email and post. Alternatively, you can login to LicenceOne to view your application status.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your CorpPass.

The process may take around 15-20 minutes to complete.

AMEND


The information on this page is a guide to cancel existing Massage Establishment licence. 


You are permitted to cancel your existing Massage Establishment licence at any time before its expiration. 

Please be informed that there will be no refund upon cancelling the existing Massage Establishment Licence.


No document is required.


No fee is required.


About 7 working days from the submission of your Cancellation Request.

You will be notified of the outcome via email and post. Alternatively, you can login to LicenceOne to view your application status.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your SingPass or CorpPass.

The process may take around 10 minutes to complete.

AMEND


The information on this page is a guide to withdraw application for a Massage Establishment Licence.


You can withdraw your application for a Massage Establishment licence any time before licence approval.

If licence has been approved and issued, you will have to submit a request to cancel licence.  


No document is required.


No fee is required.


Immediate upon the submission of your Withdrawal Request.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your SingPass or CorpPass.

The process may take around 10 minutes to complete.

WITHDRAW


The information on this page is a guide on employment matters in licensed Massage Establishments.


You must obtain approval from the Police Licensing & Regulatory Department before employing any individual to work in your licensed Massage Establishment.

For cessation of employment, you must notify Police Licensing & Regulatory Department within 3 calendar days after ceasing the employment.

Each employee can only work at one Massage Establishment unless special approval from the Police Licensing & Regulatory Department has been given.


Documents required

Remarks

Fees

Valid work pass

For non- Singapore Citizen or Singapore Permanent Resident

$17.00 per employee.

Relevant recognised certification

For application to be a qualified masseuse/therapist.

You must ensure that at all times during the licence tenure, at least 80% of masseuses have the required certification recognised by the Licensing Officer.

 

Any untrained masseuses will be provisionally registered as trainees and they must obtain the necessary certification, recognised by Police Licensing & Regulatory Department, within six months from the date of first registration.

 

Trainees who did not obtain the necessary certification after six months from their first registration will not be allowed to work in any Massage Establishments till they obtain the necessary certification.

 


About 21 working days from the receipt of application, processing fee and the necessary supporting documents, if required.

Any incomplete or incorrect submission will be rejected IMMEDIATELY.

Applicants will also have to pay the FULL APPLICATION FEE AGAIN for the resubmission of the application.

You will be notified of the outcome via email and post. Alternatively, you can login to GoBusiness Licensing to view your application status.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your SingPass or CorpPass.

The process may take around 15-20 minutes to complete.

UPDATE


Locations where Massage Establishment licences are unlikely to be granted
 
Applicants may wish to note that new Massage Establishment licences are unlikely to be granted at the following locations.  This is to manage the number of massage establishments and minimise inconvenience to the community in these areas.
 
  1. Balestier
  2. Boat Quay & Upper Circular Road 
  3. Chinatown
  4. Geylang
  5. Jalan Besar
  6. Joo Chiat
  7. Kampong Glam
  8. Little India 
  9. Macpherson
  10. Tiong Bahru
  11. Upper Paya Lebar 
  12. Upper Thomson 
  13. Fortune Centre 
  14. Golden Mile Complex & Golden Mile Tower
  15. Orchard Towers
  16. People’s Park Complex & People’s Park Centre
  17. Roxy Square
  18. Space @ Kovan & Vibes @ Kovan
  19. Tanjong Pagar Plaza
  20. Upper Serangoon Shopping Centre 
 
Please note that the list of locations is non-exhaustive and serves only as a general guide.  The existence of other massage establishments in the vicinity is not an indication that an application for a new licence would be approved.  Every application will be assessed on its own merits.  Massage establishment licences are also not transferable.
 
Applicants should ensure that their application for a Massage Establishment licence is approved before making any financial commitment or entering into any contractual agreement.

The information on this page shows additional information related to Massage Establishments licence


If you are familiar with the application requirements and wish to apply now, please click here to proceed to GoBusiness, SingPass or CorpPass is required for login to LicenceOne.



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