TP Related e-Services And Contact TP

TP-Related e-Services / Contact TP  

TP-Related e-Services

A wide range of e-Services are available to cater to your needs. For your convenience, please use our online services below:

Type of E-Service


Check Eligibility for Certificate of Merit (COM)

Status of Certificate of Merit (COM)
(Traffic Matters)

Check Details of Traffic Offences & Make Payment for Outstanding Traffic Offences

Status of Outstanding Traffic Offence and Payment of Fines
(Traffic Matters)

Check Status of Photocard Driving Application

Status of Photocard Driving Licence Application
(Traffic Matters)

Check Total Demerit Points Accumulated & Any Existing Suspension Records

Status of Driver Improvement Points
(Traffic Matters)

Check Status of Driving Licence

Status of Driving Licence
(Traffic Matters)

Report on a Traffic Violation

Feedback on Road Users

To furnish Driver’s Particulars for the Traffic Offence Committed

Furnish Driver’s Particulars

Lodge Traffic Accident Report

Traffic Accident Report

Submit an Appeal against Traffic Summon

Traffic eAppeals Portal

Apply for Copy of Traffic Accident Reports / Sketch Plans

Certified True Copy of Police Report

 Apply for / Renewal of Provisional Driving Licence  Provisional Driving Licence
 Apply for / Replacement of Qualified Driving Licence

 Qualified Driving Licence



Our Location
Traffic Police (TP) is located at 10 Ubi Avenue 3 S408865.


How to Get Here?

Public Transport

  • Nearest MRT Station: MacPherson MRT Station

  • Available Bus Services: 8, 22, 24, 28, 43, 58, 58A, 70, 70A, 70M, 76, 80, 80A, 158


Personal Vehicles, Taxis & Private Hire Vehicles

If you are driving or riding a personal vehicle, or commuting by taxi or private hire vehicle, no parking is allowed within TP. Please park your vehicle at any public car park nearby before proceeding to TP.



Our Counter Operating Hours


At Traffic Police, we provide a wide range of services for members of the public over the counters. However, for added convenience to the public, some of these services are also made available online via SPF e-Services. To save time, you may wish to use the e-Services instead of coming down to TP.


If you are visiting the Traffic Police for our counter services, you should:

  • Obtain a ‘Queue Ticket’ at the reception area; and

  • Proceed to the allocated ‘Waiting Area’ and wait patiently for your number to be called.


Operating Hours:

Front Lobby Counter Services

8:30am – 5:30pm (Weekdays)
8:30am – 1.00pm (Saturdays)
Closed on Sundays and Public Holidays


Q-Tickets Issuing Hours for Front Lobby Counter Services

8:30am to 5:00pm (Weekdays)
8:30am to 12:30pm (Saturdays)
Closed on Sundays and Public Holidays


Peak Hours: 10.30am – 3.30pm (Expected Waiting Time: 60 – 90 minutes)

Non-Peak Hours: 8.30am – 10.00am and 3.30pm – 4.30pm (Expected Waiting Time: 15 minutes)

Obtain your Queue Ticket

Proceed to Waiting Area (A, B, C, D)

Please refer to the following table listing the services available over our counters at Traffic Police and the operating hours:

Queue Ticket / Waiting Area

Type of Service

Operating Hours


Matters Relating to Suspension & Disqualification of Driving Licences

Mondays - Fridays (8:30am – 5:30pm)
*Last Queue Ticket will be issued at 5:00pm.

Closed on Saturdays, Sundays and Public Holidays


Matters Relating to Warrant of Arrest


Matters Related to:

  • Replacement / Renewal / Termination of Driving Licences
  • Application for Driving Licence Extract
  • Submission of Medical Examination Report
  • Payment of Traffic Fines

Mondays - Fridays (8:30am – 5:30pm)
*Last Queue Ticket will be issued at 5:00pm.

Saturdays (8:30am – 1:00pm)
*Last Queue Ticket will be issued at 12:30pm.

Closed on Sundays and Public Holidays


Lodging of Traffic Accident Report and other Police Reports

Mondays – Sunday

24 hours


Note: To lodge a Police report or a Traffic Accident Report, members of the public may wish to use our SPF e-Services instead. To access our e-Services, please click on the following link or scan the QR code:



Common Services


To serve you more efficiently, the following table is a list of common services and where you should go to access the service:

Type of Service

Where to go?

Do You Know?

Feedback on Illegal Parking Issues

To provide feedback on illegal parking matters, you can:

With effect from 1 November 2010, the administration and enforcement of illegal parking have been transferred to LTA.

Make an Appeal against Traffic Summons(es)

To make an appeal against your traffic summons, please use our online Traffic eAppeals Portal. Click HERE.

With effect from 1 November 2016, members of public who wish to submit an appeal against their outstanding traffic offences will be required to do so online via our Police e-Services.

Report a Traffic Violation

To report a traffic violation committed by another motorist, please use the following dedicated channels:


Online via i-Witness Portal available at


Online via E-FEEDBACK ON ROAD USERS portal available at


Lodging of a police report (NP299) at any Neighbourhood Police Centre (NPC) or Neighbourhood Police Post (NPP)

A report is required to be lodged via any of these 3 channels so that an Investigation Officer can be assigned to conduct proper investigations. To lodge this report, you are strongly encouraged to use our online e-Services for your convenience.

Enquire on Outcome of Investigation /

Investigation Progress

Please contact the assigned Investigation Officer to your case. Alternatively, you may contact the Investigation Branch Call Centre (IBCC) at 6547 6391 for more information.

Operating Hours (IBCC)

Mondays-Fridays (8:30am – 5:30pm)

Closed on Saturdays, Sundays and Public Holidays

Provide Information as a Witness to a Road Traffic Accident

Please contact our Customer Service Executives at

6547 0000 to provide us with the information. Thank you for coming forward!

Operating Hours

(TP Information Hotline)

Mondays-Fridays (8:30am – 5:30pm)

Saturdays (8:30am – 1:00pm)

Closed on Sundays and Public Holidays

General Feedback

To provide feedback to Traffic Police on road safety matters, you can:

Write in to

Last Updated on 01 October 2018