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The Police and Alipay would like to remind members of the public to remain vigilant against scams involving impersonation of representatives from Chinese messaging and payment platforms, such as Alipay. Since September 2025, there were at least 51 cases reported involving the impersonation of Alipay representatives, with total losses amounting to at least $374,000.

In this scam variant, the victims would receive unsolicited phone calls from scammers impersonating as representatives of Alipay. The scammers would inform the victims that money would be auto-deducted from their accounts for a subscription or a service (e.g. Alipay Services, Alipay Account Upgrade, Alipay Payment Agreement) unless it is cancelled. In most cases, the victims would be redirected to other scammers posing as bank staff and payment service providers via online messaging platforms, to assist with the cancellation.

The victims would subsequently be told to verify their identities and bank accounts, by making monetary transfers to bank accounts or via a QR code to YouTrip and/or Alipay. In some cases, the victims would be guided to increase their bank transfer limits and perform these transactions through the WhatsApp screen-sharing function. The victims were assured that the transaction would not go through or that the money would be refunded.

The victims would realise that they had been scammed when they do not receive the refunds or when they sought verification with the Police.

The Police would like to remind members of the public not to transfer monies or disclose your personal details to any unknown persons, or persons whose identity you did not verify. Do not share your device screen with others when performing banking transactions as this may allow scammers to obtain your personal details and banking credentials.

Alipay would also like to inform members of the public that Alipay staff would never make unsolicited phone calls to request for customers’ personal details, or ask for any forms of payment to be made. For any clarifications on Alipay accounts, members of the public may contact Alipay through official channels, such as the ‘help center’ function within the official Alipay App. Members of the public are advised to only download the Alipay App through official channels. 

Members of the public are also encouraged to adopt the following precautionary measures:

1. ADD –  ScamShield App to block calls and filter SMSes. Set transaction limits that are adequate for daily expenses, and lower transaction notification thresholds. Alert the bank immediately of any suspicious activity in your bank account. Activate the Money Lock feature of your bank to “lock up” a portion of your money so that it cannot be transferred out digitally by anyone.
   
   
2. CHECK – for scam signs with official sources such as the ScamShield App. Call and check with the 24/7 ScamShield Helpline at 1799.
   
   
3. TELL – authorities, family, and friends if or when you encounter scams. If you suspect that you have fallen victim to a scam, call your bank immediately to block any fraudulent transactions and make a police report.

For more information on scams, members of the public can visit www.scamshield.gov.sg. Fighting scams is a community effort. Together, we can ACT Against Scams to safeguard our community!

Screenshots of victim’s communication with scammers posing as bank staff and online service providers via online messaging platforms, after being redirected by a purported Alipay representative





Copy of fake Alipay service contract