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The Singapore Police Force’s Anti-Scam Centre (ASC), together with five banks - DBS, UOB, OCBC, SCB and GXS, carried out a two-month joint operation that utilised Robotic Process Automation (RPA) for upstream detection of potential scam victims. RPA technology streamlines the exchange of information between the Police and the banks, enabling the Police to swiftly reach out to potential scam victims through SMSes.

Between 1 March 2026 and 30 April 2026, ASC officers and the participating banks sent over 5,600 SMS alerts to bank customers identified as potential scam victims, urging them to stop any further monetary transfers. The detection of these potential scam victims resulted in the successful disruption of over 500 ongoing scams and averted potential financial losses of more than $37 million. 

The Police urge members of the public to “ACT” against scams. The ACT acronym outlines how members of the public can Add security features, Check for signs, and Tell the authorities and other about scams.

• ADD – Add security features such as the ScamShield application and two-factor authentication for personal accounts, such as banks, social media, and Singpass accounts. Transaction limits for internet banking, including PayNow, could also be set up to limit the amount of funds that can be lost in the event of a scam. 
  
  
• CHECK – Check for potential signs of a scam by asking questions, fact-checking requests for personal information and money transfers, and verifying the legitimacy of online listings and reviews. Take the time to pause and check. If it is too good to be true, it is probably untrue, and a scam.
  
  
• TELL – Tell the authorities and others about scam encounters by reporting to the bank, ScamShield, or by filing a Police report. Tell others about ongoing scams and preventive steps they can take. Report the fraudulent pages and/or monikers to the respective platforms.

For more information on scams, members of the public can visit www.scamshield.gov.sg or call the ScamShield Helpline at 1799. Anyone with information on such scams may call the Police Hotline at 1800-255-0000 or submit information online at www.police.gov.sg/i-witness. All information will be kept strictly confidential.

Photo of an ASC officer interacting with two bank staff during the two-month joint operation