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The Police would like to remind the public to remain vigilant against concert ticket scams ahead of upcoming concert ticket sales, such as for the BTS World Tour ‘Arirang’ concert. 

In concert tickets scams, victims would come across offers for the sale of concert tickets on messaging or social media platforms (e.g. Telegram, Carousell, Twitter/X, Xiaohongshu and Facebook). Some common modus operandi includes:  

1. Scammers would provide screenshots or videos of fake tickets or receipts to convince the victims that the tickets were authentic and rush the victim into paying because the offer was time-sensitive and/or limited in quantity. Scammers would promise to deliver the tickets to victims after pressuring them to make payment quickly; and 
   
   
2. When victims claimed that they did not receive their concert tickets, the scammers would claim that they did not receive the victim’s initial payment and request for additional payment. 

Victims would realise that they had been scammed when the tickets were not delivered or when the seller became uncontactable.

The Police would like to remind the public to purchase concert tickets only from authorised platforms such as Ticketmaster. The Police would like to highlight Ticketmaster’s terms and conditions for the sale of concert tickets, which state clearly that tickets cannot be transferred or resold. Those who are found to have used resale tickets will be turned away from the concert with no refund. Members of the public should be wary of resellers claiming to be able to transfer their tickets to your Ticketmaster account after purchase, as the tickets are strictly not transferrable. Ticketmaster will also never issue the tickets via email. 

In line with Meta’s commerce policies, Facebook Marketplace does not allow content that promotes the buying, selling, or trading of event tickets. Similarly, TikTok Shop’s policies do not support the sales of concert tickets. Given previous instances of scams involving popular concerts on Carousell, the Police has reached out to Carousell to remove resale ticket listings for the upcoming BTS World Tour ‘Arirang’ concert.

The Police would also like to advise members of the public to adopt the following precautionary measures to protect themselves against scams: 

1. ADD - ScamShield App and set security features (e.g., enable two-factor (2FA) or multifactor authentication for bank accounts and set transaction limits on internet banking transactions. Add a Money Lock feature to further secure savings in bank accounts from scams). 
   
   
2. CHECK – Make sure you only purchase concert tickets from authorised concert ticket sellers. Call and check with the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam. You can also check the legitimacy of suspicious phone numbers, messages and website links through the ScamShield App.
   
   
3. TELL - Authorities, family, and friends about scams. Report any fraudulent advertisements to the social media and e-commerce platforms.

For more information on scams, members of the public can visit www.scamshield.gov.sg. Fighting scams is a community effort. Together, we can ACT Against Scams to safeguard our community.

Example of Fraudulent Concert Ticket Listings on X and Xiaohongshu





Example of Conversation between Scammer and Victim