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The Anti-Scam Centre (ASC) of the Singapore Police Force has strengthened its anti-scam efforts by partnering with DBS, UOB, OCBC, Standard Chartered Bank and GXS to deploy advanced technological solutions. Through the use of Robotic Process Automation (RPA) technology, this collaboration has successfully thwarted over 300 scam attempts spanning various scam types including government official impersonation, investment fraud, and job, e-commerce and rental scams. This innovative system allows for rapid information exchange between the ASC and partner banks, enabling quick identification of potential victims and timely intervention to safeguard their finances.

Between 1 January 2026 and 28 February 2026, ASC officers and the participating banks sent over 2,200 SMS alerts to more than 2,100 bank customers identified as suspected scam victims. These timely interventions averted approximately $24 million in potential losses that could have otherwise been transferred to scammers.

The Police urge members of the public to “ACT” against scams. The ACT acronym outlines how members of the public can Add security features, Check for signs, and Tell the authorities and others about scams.

1. ADD – Add security features such as the ScamShield application and two-factor authentication for personal accounts, such as banks, social media, and Singpass accounts. Transaction limits for internet banking, including PayNow, could also be set up to limit the amount of funds that can be lost in the event of a scam.
   
   
2. CHECK – Check for potential signs of a scam by asking questions, fact-checking requests for personal information and money transfers, and verifying the legitimacy of online listings and reviews. Take the time to pause and check. If it is too good to be true, it is probably untrue, and a scam.
   
   
3. TELL – Tell the authorities and others about scam encounters by reporting to the bank, ScamShield, or by filing a Police report. Tell others about ongoing scams and preventive steps they can take. Report the fraudulent pages and/or monikers to the respective platforms.

For more information on scams, members of the public can visit www.scamshield.gov.sg or call the ScamShield Helpline at 1799. Anyone with information on such scams may call the Police Hotline at 1800-255-0000 or submit information online at www.police.gov.sg/iwitness. All information will be kept strictly confidential.

Anti-Scam Centre officer interacting with two bank staff during the two-month joint operation