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The Police would like to alert members of the public to phishing scams involving WhatsApp messages that impersonate Singapore Post Limited (“SingPost”). Since 15 March 2026, at least 10 cases have been reported, with losses amounting to at least $22,000.

In this scam variant, victims receive WhatsApp messages allegedly from SingPost informing them of failed parcel delivery due to incomplete information. Victims are told to click on an embedded link to have the parcel redelivered. Upon clicking the link, victims are directed to a phishing website where they are prompted to provide their banking credentials, credit/debit card details, and/or One-Time Passwords (OTPs). Victims only realise they have been scammed when they discover unauthorised transactions in foreign currencies made in their bank accounts.

We would like to advise members of the public to ignore dubious clickable links that are sent through WhatsApp or SMS claiming to be from SingPost. SingPost will not send you clickable links through WhatsApp or SMS requesting payments or bank account details. Do not disclose sensitive information such as your banking, credit/debit card credentials and OTPs to anyone. Members of the public may also adopt the following precautionary measures:

1. ADD – Add the ScamShield App to protect yourself from scam calls and SMSes. Set security features (e.g. set up transaction limits for internet banking transactions, enable Two-Factor Authentication (2FA), Multifactor Authentication for banks).
   
   
2. CHECK – Check for scam signs with official sources. You can check the legitimacy of suspicious messages, phone numbers and website links via the ScamShield app or visit the ScamShield website at www.scamshield.gov.sg. 
   
   
3. TELL – Tell the authorities, family, and friends about scams. Report any fraudulent transactions to your bank immediately. 

If you are in doubt, call the 24/7 ScamShield Helpline at 1799 to check. For more information on scams, members of the public can visit www.scamshield.gov.sg. Fighting scams is a community effort. Together, we can ACT Against Scams to safeguard our community!

Screenshots of WhatsApp messages impersonating Singapore Post Limited