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  • I-Witness

 


Dear Customers,

With effect from 23 April 2020, the Police Licensing & Regulatory Department will restrict over-the-counter services at the Police Cantonment Complex, 391 New Bridge Road, to attend only to services with pre-approved appointments. This move supports the Multi-Ministry Taskforce’s implementation of elevated safe distancing measures.

2 To make an appointment, please use the following link or QR code: www.picktime.com/policelicensing

3 We will attend to cases of persons who turn up without an appointment on a case-by-case basis, only if they have valid reasons, such as to make payment for services that cannot be done online. For collection of controlled item(s), please pay the license fee for the item(s) (if any) online, and email us at SPF_Licensing_Feedback@spf.gov.sg to arrange for collection.

4 Please use our online services on www.police.gov.sg/licence or email us at SPF_Licensing_Feedback@spf.gov.sg. Members of the public are advised to stay home and avoid going out. Please wear a mask when outside your homes, in accordance with the prevailing circuit breaker measures.

5 We seek your understanding for the change and apologise for any inconvenience caused.

6 Thank you.


A Security Service Provider licence is required if you carry out any of the following activities:

a.          Install, maintain, repair or service, by physical or electronic means:

               i.    any security equipment in any premises or any vehicle, vessel, aircraft or other means of conveyance; or

              ii.    any mechanical, electronic, acoustic or other equipment that the person installing, maintaining, repairing or servicing the equipment purports to be equipment that is designed or adapted to provide or enhance security or for the protection or watching of any property;

b.          Design, sell, import or export:

               i.    any security equipment (other than basic household or automotive security items at approved classes of retail outlets or intruder alarm systems); or

              ii.    any mechanical, electronic, acoustic or other equipment that the person installing, maintaining, repairing or servicing the equipment purports to be equipment that is designed or adapted to provide or enhance security or for the protection or watching of any property;

c.          Provide advice in relation to security equipment (other than basic household or automotive security items at approved classes of retail outlets), including:

               i.    providing product advice in relation to security equipment; and;

              ii.    identifying and analysing security risks and providing solutions or management strategies to minimise security risks;

d.          Provide advice in relation to any other mechanical, electronic, acoustic or other equipment (other than basic household or automotive security items at approved classes of retail outlets) that the person providing the advice purports to be equipment that is designed or adapted to provide or enhance security or for the protection or watching of any property;

e.          Sell security methods or principles;

                             i.    selling any intelligent banknote neutralisation system;

              ii.    employing an intelligent banknote neutralisation system in carrying out cash-in-transit services;

f.           Provide alarm surveillance services, or other surveillance, tracking or monitoring services using security equipment;

g.          Provide training or instruction in relation to any activity referred to in paragraphs (a) to (f), including assessing another person's training, instruction or competencies in relation to any such activity;

h.          Provide persons to carry on any activity referred to in paragraphs (a) to (g);

i.            Any other activity, or class of activities, that is connected with security or the protection of persons or property, whether by physical or electronic means, and that is declared by the Minister by notification published in the Gazette1 to be a security service for the purposes of this section.

1 Activities that are newly classified as security service will be published in ‘Current Notice’ under the Government Gazette.

A Security Service Provider licence is not required if you sell security systems that can be installed by any ordinary customer. If doubt, please enquire via email to SPF_Licensing_Feedback@spf.gov.sg.



Central Alarm Monitoring Station (CAMS) means a facility which monitors any intruder alarm systems and enables a CAMS Operator* to provide specific responses to any activation of an alarm system+.

All CAMS Operators are required to be licensed as a Security Service Provider and must comply with licensing conditions.

 

*CAMS Operator refers to anyone who provides the service of monitoring intruder alarm systems linked to a central monitoring station.

 

+Alarm system means an intruder alarm system, either a device or series of devices including hardwired systems and systems interconnected with a radio frequency method such as cellular or private radio signals, which emits or transmits a remote or local audible, visual or electronic signal indicating an alarm condition, but does not include an alarm installed in a vehicle or an alarm attached to the body of an individual.


To be eligible for an Security Service Provider licence to operate as a CAMS Operator, the Applicant must meet the following criteria:-

  1. The Applicant must subscribe to and maintain a Leased Line connecting its  CAMS with the Police Operations Command Centre’s System.

    Note to applicant: Police Operations Command Centre (POCC) needs to perform works on their systems to receive the new CAMS connection and such works may take up to 3 months to be completed. The Applicant should only conduct the SS:558 inspection after the new CAMS connection has been successfully completed so that its status can be reflected correctly in the report. The Applicant may contact POCC for information on the procedure to set up the new CAMS connection.

     

  2. The Applicant shall bear all installation charges, subscription fees, and maintenance charges incurred with respect to the subscription and maintenance of the Leased Line.

       3.  The Applicant shall:

  1. engage an inspection body that is accredited by the Singapore Accreditation Council to perform inspection on all equipment used or installed for the Applicant’s CAMS operations to  assess whether they are in compliance with Clause 12 of SS558:2010;

     

  2. upon completion of the inspection, submit a full inspection report from the inspection body to the Licensing Officer; and

     

  3. ensure the inspection report(s) and any supporting documents submitted to the Licensing Officer are dated within 3 months prior to the date of application for the licence (including applications for the renewal of a licence).

 

 

Updated as of 1 September 2020


  • Private Security Industry (Central Alarm Monitoring Station Operator) Regulations 2009


A copy of the licensing conditions for CAMS Operators can be found here.   Depending on your business model and other specific circumstances, additional licensing conditions may be imposed.

[new] Licensing Conditions for CAMS Operator [with effect from 1 January 2021]


To be eligible for a Security Service Provider's licence, you must fulfil the following criteria:

  1. Be a Singapore Citizen or a Permanent Resident of Singapore

  2. Be one of the Director(s)/Partner(s) or business owners of the company

  3. Register a non-residential address if involved in the business of selling and repairing of physical equipment

 

You are required to obtain the following documents before applying for a Security Service Provider's licence.

  1. Identity Card*
  2. Passport*; and
  3. Employment Pass*

*For directors or partners (other than the applicant), who are foreigners and based in Singapore.

 


 A non-refundable fee of $50 is required.

One year.

About 14 working days from the receipt of the application and the necessary supporting documents. Any incomplete or incorrect submission will be rejected.

You will be notified of the outcome via post.

Alternatively, you can login to GoBusiness Licensing to view your application status.


You can download the step-by-step guide to assist you in your application at GoBusiness Licensing.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your SingPass or CorpPass.

The process may take around 15-20 minutes to complete.

Apply


A letter of notice to renew the Security Service Provider licence will be mailed to the company’s Director, approximately two months before the expiry of the existing licence.

You have 14 days to submit the completed application form for licence renewal if you wish to renew your existing licence.

You must submit all documents, within 14 days from the date of the renewal notification, via post to:

         
    OC Licensing
    Security Industry Division
    Police Licensing & Regulatory Department
    391 New Bridge Road #02-701
    Police Cantonment Complex
    Singapore 088762



 

 



A non-refundable fee of $50 is required.


About 4 to 6 weeks from the receipt of the application and the necessary supporting documents. Any incomplete or incorrect submission will be rejected.

You will be notified of the outcome via post. Alternatively, you can login to GoBusiness Licensing to view your application status.


You are permitted to cancel your existing Security Service Provider's licence any time before its expiration.

Please be informed that there will be no refund upon cancelling the existing Security Service Provider's licence.


No document is required.


No fee is required.


Immediate upon receipt of your Cancellation Request.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your CorpPass or SingPass

The process may take around 10 minutes to complete.

Cancel


You can withdraw your application for a Security Service Provider's Licence any time before the licence is approved. 

If licence has been approved and issued, you will have to submit a request to cancel licence.


No document is required.


No fee is required.


Immediate upon the receipt of your Withdrawal Request


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your CorpPass.

The process may take around 10 minutes to complete.

Withdraw


You can amend the following information of your existing Security Service Provider's licence:

  1. Name of Company, Business, LP, LLP or Organisation

  2. Business operating address or details of branch office

  3. Name of licensee (for transfer of licence to new partners in partnership)

  4. Details of Director, Partner, LP General Partner or Limited Partner, LLP Manager or Partner, or Officer Bearer

  5. Contact Details

 

When there is a change in the constitution of the agency from sole-proprietorship to partnership or vice versa, you are required to submit a fresh application for a new licence as the transfer of licence is not applicable.


You are required to obtain the following documents before amending your existing Security Service Provider's licence.

Information to be Amended

Requirements

Fees

Name of Company, Business, LP, LLP or Organisation

  • Email/letter of approval from Licensing Officer

     

 

$20 to change business name or operating address

 

Business operating address or details of branch office

 

No documents required

Name of licensee (for transfer of licence to new partners in partnership)

  • Email/letter of approval from Licensing Officer;and               

 

  • Documents showing prove of transfer

 

$40 to transfer licence to new partners in partnership

 

Details of Director, Partner, LP General Partner or Limited Partner, LLP Manager or Partner, or Officer Bearer

 

 

No documents required

 

No fees required

Contact Details

 

No documents required

 

No fees required


About 14 working days (except for change of business address1) from the receipt of the submission and the necessary documents, if required. Any incomplete or incorrect submission will be rejected.

You will be notified of the outcome via post. Alternatively, you can login to GoBusiness Licensing to view your application status.

 

1 Change of business address will be updated within 7 working days.


You will be directed to GoBusiness Licensing webpage which will require you to sign in using your CorpPass.

The process may take around 15-20 minutes to complete.

Amend


SECURITY SERVICE PROVIDER EQUIPMENT

1.    Optical surveillance device capable of being used to record visually or observe an activity, including night vision equipment, but does not include spectacle, contact lenses or a similar device used by a person with impaired sight to overcome that impairment.

2.    Audio device capable of being used to overhear, record, monitor or listen to a conversation or words spoken to or by a person in conversation, but does not include a hearing aid or similar device used by a person with impaired hearing to overcome the impairment and permit the person to hear sound ordinarily audible to the human ear.

3.    Data surveillance device or program capable of being used to record or monitor the input of information into, or output of information from, a computer, but does not include an optical surveillance device

4.    Tracking device capable of being used to determine or monitor electronically the location of a person or an object or the status of an object.

5.    Other surveillance device that is a combination of 2 or more of the devices referred to in paragraphs 1 to 4.

6.    Technical surveillance counter measure equipment capable of detecting or rendering ineffective other surveillance devices.

7.    Intruder alarm systems.

8.    Electronic access control systems including card and biometric access control systems.

9.    Explosive and narcotic sniffers.

10. Devices capable of being used to detect deception such as the polygraph equipment.

11. Currency or document screening equipment.

12. X-ray security screening machines.

13. Walk-through metal detectors.

14. Radio frequency scanners.



If you are familiar with the application requirements and wish to apply now, please click here to proceed to GoBusiness Licensing. CorpPass is required for login to GoBusiness Licensing.




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