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From 1 October 2025, the Singapore Police Force (SPF), in collaboration with HTX (Home Team Science and Technology Agency), will launch the Report Lodging Co-Pilot (R-COP), an Artificial Intelligence (AI) - enabled chatbot designed to assist members of the public in lodging police reports, across seven Police Division Headquarters.

Background

Currently, when members of the public lodge a police report at self-help kiosks located at police stations, they may inadvertently leave out essential details as they may be unaware of the type of information required by the police. As a result, Investigation Officers (IOs) often need to make follow-up calls to them to clarify and gather further details, which takes up time for both the members of the public and the IOs.

With R-COP, the SPF aims to enhance the overall experience of lodging a police report and ensure that critical information is comprehensively and accurately captured at the point of reporting, to reduce the need for follow-up calls. R-COP will be available at the self-help kiosks located within seven Police Division Headquarters (i.e. Ang Mo Kio Police Division, Bedok Police Division, Central Police Division, Clementi Police Division, Jurong Police Division, Tanglin Police Division, and Woodlands Police Division) from 1 October 2025 onwards.

How R-COP Works

R-COP uses AI to assist members of the public to lodge police reports at the self-help kiosks. Depending on the nature of the incident, the member of the public will be prompted to provide relevant details through a chatbot conversation. At the end of the process, a draft report will be generated for review and editing by the member of the public before submission. Once the report is submitted, an IO will be assigned to the case. 

Data Security and Safeguards

Data uploaded to the R-COP is stored on Government servers and safeguarded in accordance with the public sector cybersecurity and data security requirements.

As with any AI system, there may be occasional inaccuracies or unexpected responses, such as irrelevant questions or inaccurate information in the generated summary. To minimise such occurrences, the SPF and HTX have implemented guardrails within R-COP’s AI system and subjected the system to rigorous testing. Nevertheless, members of the public who use R-COP should carefully review the summary and make any necessary corrections before submitting their report.

Police officers stationed at the Police Division Headquarters will assist members of the public who encounter difficulties using R-COP. Members of the public may also opt out of using R-COP at the self-help kiosks if they prefer to file their report without using the chatbot, or they may also choose to manually file their report with officers over the counter.